Privacy Policy

PUJH E-Bike (“we,” “our,” or “us”) operates this online store and website, including all related content, tools, and services, to provide our customers with a premium shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our website.

Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you, including:

  • Contact details (name, billing/shipping address, phone number, email).
  • Financial details (credit/debit card information, payment confirmations).
  • Account information (username, password, preferences).
  • Transaction history (items viewed, purchased, returned, or exchanged).
  • Device and usage data (browser type, IP address, interaction with our site).
  • Communications (messages and inquiries you send us).

How We Collect Information

  • Directly from you when you register, place an order, or contact us.
  • Automatically through cookies, analytics, and device tracking.
  • From trusted service providers and marketing partners.

How We Use Your Personal Information

  • Provide and improve services: To process your orders, handle payments, manage your account, and deliver personalized shopping experiences.
  • Marketing and advertising: To send offers, newsletters, and relevant product recommendations.
  • Security and fraud prevention: To protect our website, detect fraudulent activity, and maintain account safety.
  • Customer communication: To provide support and respond to inquiries.
  • Legal compliance: To comply with applicable laws or respond to government requests.

How We Share Information

We may share your personal information with:

  • Shopify – our e-commerce platform provider, for order processing and site operation.
  • Service providers – for payment processing, shipping, customer support, and data analytics.
  • Marketing partners – to deliver relevant ads or promotional content.
  • Legal authorities – when required to comply with laws or enforce our policies.

Shopify Relationship

Our website is hosted by Shopify, which processes certain personal information to support order fulfillment, marketing, and site security. Shopify may store or transfer information internationally. For more information, visit the Shopify Privacy Policy.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review each site’s privacy policy before sharing your information.

Children’s Data

We do not knowingly collect information from children under the legal age in your jurisdiction. If you believe a child has provided personal data, please contact us for immediate removal.

Data Security & Retention

While we implement industry-standard safeguards, no system is completely secure. We retain data only as long as needed for transactions, legal obligations, or account maintenance.

Your Rights

  • Access and receive a copy of your data.
  • Request corrections or deletion of your information.
  • Opt out of targeted advertising or promotional emails.
  • Withdraw consent for specific uses of your data.

To exercise these rights, contact us at kjxebike@163.com.

International Data Transfers

We may transfer your information internationally. For European and UK users, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to ensure data protection.

Policy Updates

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date. Your continued use of our website means you accept these changes.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: kjxebike@163.com
Address: Room D07, 8/F, Phase II, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong