Shipping Policy

Where We Ship

Currently, we only offer free shipping to the lower 48 states of the United States. We are currently unable to ship to Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, AFA, AFA Europe, AFA Pacific, Puerto Rico, and Alaska. Also, we cannot ship to PO Boxes or APO Post Offices.

Shipping Time

Orders in stock are usually shipped the next business day unless otherwise stated on the product page. In rare cases, shipping may be slightly delayed. If you do not receive your order within 10-15 business days, please contact us at kjxebike@163.com.

For pre-orders/backorders, please refer to the shipping date on the product page.

Shipping Costs

All orders are shipped free of charge.

Carrier

Our main carrier is FedEx.

Order Tracking

If you have registered an account on www.pujhebike.com, you can track your order and delivery information in your account.

If you have not registered, you can also track your order using the order number. For more details, please email us at kjxebike@163.com. We will respond within 48 hours.

If you have not received the bike yet, but the tracking shows it has been delivered, please contact us within 1–3 business days. After this period, we are unable to assist further, and you will need to contact the logistics company directly.

Let customers speak for us

from 45 reviews

I want to buy now pay later

Judyhancock

10/26/2025

PUJH PU3 -52V 25Ah -24 inches Full Suspension Fat Tire E-bike

This is an update. I officially achieved 100 miles on my PU1. I am very happy with the bike. It’s a smooth ride very powerful today. I ran 24 miles and the battery still had five bars. I’m a 6 foot 260 pound guy if you’re debating by the PUJH PU1. The extras that come with a bike or just icing on the cake.

John D

10/21/2025

PUJH PU1 City commuter electric bike

Absolutely love this bike, it's my first one and does everything, the charge last for a very long time the 4 inch tires goes through everything. I was nervous about buying at first but glad I did.

Anonymous

10/20/2025

PUJH PU3-60V-24” Pro Long Range Fat Tire E-bike

I got a dud motor and they shipped out another one very smooth process. I have had a few of these bikes and the power and torque is amazing for the price really unbeatable.
I got the tuttio adria 26 5,000w for a comparison and it was trash compared to the pujh.
Pujh better suspension and better power.
There is a very steep hill by me the tuttio could not make it up on mode 3 had to go to mode 5 "it has delayed power".
Pujh went up the hill no problem on level 3.
Thing I like about the pujh they don't have it on a delay like the tuttio adria 26.

Paul Patterson

10/17/2025

Works just like the original.

Mark Reinhardt

09/12/2025

PU3-BB 60V 25Ah Battery

I've had mine for 2months only thing I don't like at 150lbs the rear shock is to stiff.

Terry

09/06/2025

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08/13/2025

PUJH E-Bike

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