Refund policy
/* === PUJH Refund Policy 品牌级全条款精校版 === */
:root {
--pujh-black: #000000;
--pujh-gray-bg: #f8f9fa;
--pujh-border: #e9ecef;
--pujh-text: #1a1a1a;
--pujh-accent: #666666;
}
.pujh-body {
background-color: var(--pujh-gray-bg);
padding: 60px 15px;
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
color: var(--pujh-text);
line-height: 1.8;
}
.pujh-container {
max-width: 850px;
margin: 0 auto;
}
.pujh-header {
text-align: center;
margin-bottom: 50px;
}
.pujh-header h1 {
font-size: 28px;
font-weight: 800;
letter-spacing: 4px;
text-transform: uppercase;
margin: 0;
}
.policy-card {
background: #ffffff;
border: 1px solid var(--pujh-border);
padding: 40px;
margin-bottom: 25px;
border-radius: 2px;
}
.policy-card h2 {
font-size: 18px;
font-weight: 700;
margin-top: 0;
margin-bottom: 25px;
text-transform: uppercase;
border-bottom: 2px solid var(--pujh-black);
display: inline-block;
padding-bottom: 5px;
}
.policy-card h3 {
font-size: 15px;
font-weight: 700;
margin-top: 25px;
margin-bottom: 15px;
color: var(--pujh-black);
}
.fee-box {
background: #fdfdfd;
padding: 20px;
border-left: 4px solid var(--pujh-black);
margin: 20px 0;
}
.fee-box strong {
display: block;
font-size: 12px;
text-transform: uppercase;
color: #888;
margin-bottom: 8px;
}
.fee-box span {
font-size: 15px;
font-weight: 700;
color: #000;
}
.policy-card ul {
padding-left: 0;
list-style: none;
margin: 20px 0;
}
.policy-card li {
font-size: 14px;
margin-bottom: 12px;
padding-left: 20px;
position: relative;
}
.policy-card li::before {
content: "—";
position: absolute;
left: 0;
color: #ccc;
}
.note-box {
background: #ffffff;
border: 1px dashed #cccccc;
padding: 20px;
font-size: 13px;
color: #666;
margin-top: 20px;
}
.contact-section {
text-align: center;
margin-top: 60px;
padding: 40px;
background: #fff;
border: 1px solid var(--pujh-black);
}
.contact-section a {
color: #000;
font-weight: 700;
text-decoration: underline;
}
@media (max-width: 768px) {
.policy-card { padding: 30px 20px; }
.pujh-header h1 { font-size: 24px; }
}
Return and Refund Policy (E-Bikes)
We offer a 15-day return and refund policy for e-bikes. All returns must be pre-approved via email to receive an RMA number and return label.
Non-Quality Return Fees (E-Bikes):
Original Shipping ($150) + Return Shipping ($150) + 10%-25% Handling Fee
Please return the e-bike in its original packaging with all accessories and manuals included. Refunds are processed within 5 business days after inspection.
Return Eligibility
- Requests must be submitted within 15 days of receipt.
- Total mileage must be under 10 miles.
- Item must be unused, in original packaging, and include all contents (battery, keys, etc.).
Important Note: If you self-arrange return shipping, use signature confirmation and consider adding insurance. PUJH is not liable for any transit loss or damage.
Order Changes
Cancellation
- Before Shipment: Free of charge. Please contact support immediately.
- After Shipment: A 10%-25% handling fee, $150 original shipping fee, and $150 return shipping fee will be deducted.
Modification
- Before Shipment: Free of charge.
- After Shipment: No modifications are allowed. If you need to change the address, a $150 fee per e-bike applies.
Accessories Policy
Accessories purchased separately follow a 30-day return window.
Non-Quality Return Fees (Accessories):
Original Shipping Fee + Return Shipping Fee + 10%-25% Handling Fee
Return Eligibility
- Must be unused and unopened in original packaging.
- All original parts and manuals must be included.
- Customer is responsible for all shipping and handling costs for non-quality returns.
- Products showing signs of installation or use are not eligible for return.
Defective Accessories
Contact us within 7 days of delivery with photos/videos. After verification, PUJH will provide a replacement or full refund.
Non-Returnable Items
- Used or installed accessories.
- Opened wearable items (helmets, masks, etc.).
- Clearance, promotional, or special-order items.
Customer Support
Need assistance with your return or refund?
Email: support@pujhebike.com
PUJH reserves the right to update this policy at any time without prior notice.
